We had 23 attend day 1 and 8 attend day 2.  From our Participant review sheets the following rating were achieved:  Day 1: Best Practice Operational Techniques and Introduction into Service Level, was rated as 21% extremely useful, 79%Useful, 0% Moderately Useful, 0% Not very Useful  .Day 2: Budgeting and programming on limited budgets, was rated as 43% extremely useful, 57%Useful, 0% Moderately Useful, 0% Not very Useful .